Contacts can only be deleted through the SPACETALK app. In the settings menu, click Contact list and then select the contact you wish to delete. Remove contact will appear.

The maximum number of devices that can be registered against an SPACETALK account is 5. Please note that the number of enabled devices is limited by the type of the subscription for that account.

The number of the devices is limited by the type of subscription. At this stage, the maximum number of devices that can be enabled per account is 5.

It is possible to share access to SPACETALK devices with multiple trusted users. NO ADDITIONAL SUBSCRIPTION is necessary for secondary accounts holders if they are only using sharing. To share SPACETALK watches, please follow these steps:

Secondary Account Holder
1. Download and install the SPACETALK app on your smartphone.
2. Open the app and create a new SPACETALK account.
3. Once all set up and account is confirmed, in the SPACETALK app select 'Add Device'.
4. Enter the phone number of the SPACETALK watch that you would like to request sharing access.
5. If the phone number is valid, the Primary Account Holder will receive a notification and can authorise your access to view the watch.

Primary Account Holder
1. On receipt of a sharing request, review carefully and then accept to authorise access.

Monthly subscriptions can be purchased for up to 2 devices or up to 5 devices. In Australia the price is AUD$5.99 and AUD$8.99 per month respectively. In New Zealand NZD$6.99 and NZD$9.99 respectively.

The primary SPACETALK account holder needs to have one active subscription to be able to set up and modify connected watches. Secondary SPACETALK account holders do not need to purchase a subscription if they are only sharing devices that a primary account holder has already set up.

Subscriptions can only be modified by the primary account holder that initiated the original subscription. To upgrade an existing subscription:

+ Open your SPACETALK app on your smartphone.
+ Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
+ On the left navigation menu, select the Subscription option and then click "Change subscription".
+ A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription upgrade.

Subscriptions can only be modified by the original account that initiated the subscription. To downgrade an existing subscription:

+ Open your SPACETALK app.
+ Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
+ On the left navigation menu, select the Subscription option and then click "Change subscription".
+ A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription upgrade.

It is possible to share access to SPACETALK devices with multiple trusted users. NO ADDITIONAL SUBSCRIPTION is necessary for secondary accounts holders if they are only using sharing. To do share SPACETALK watches, please follow these steps:

Secondary Account Holder
1. Download and install the SPACETALK app on your smartphone.
2. Open the app and create a new SPACETALK account.
3. Once all set up and account is confirmed, in the SPACETALK app select 'Add Device'.
4. Enter the phone number of the SPACETALK watch that you would like to request sharing access.
5. If the phone number is valid, the Primary Account Holder will receive a notification and can authorise your access to view the watch.

Primary Account Holder
1. On receipt of a sharing request, review carefully and then accept to authorise access.

Cancellation of subscriptions are done through the respective app store using the primary account that the subscription was created.

For iOS
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.

For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap Cancel subscription.
5. Follow the onscreen instructions.

Child safety and data security has been the number one priority during development of the SPACETALK children’s smartwatch.

SPACETALK has been designed in Australia, and the SPACETALK apps have been developed in Australia.

Our systems incorporate industry best practice data security throughout and cannot be hacked or spoofed like other products in this category. All data transmitted between SPACETALK and our SPACETALK apps uses enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centres in the Australia.

SPACETALK watch and SPACETALK App have been developed by SPACETALK (ASX:SPA), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. MGM has built a reputation for the highest-level data security and privacy through its schools business unit.

We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.

Our full privacy policy can be downloaded from the download section located in our Support pages.